Thondan · AIADMK
Udanpirappe · DMK
TVK Poster AppBefore work begins
A cancellation requested before work starts may be eligible after deducting payment charges and committed third-party costs.
Clear Commercial Terms
Refunds and cancellations, explained fairly.
Custom digital work reserves specialist time and begins producing project-specific value immediately. This policy explains how cancellation and refund requests are assessed.
Policy principles
What determines refund eligibility.
Your signed proposal or order-specific agreement takes priority where it contains more specific commercial terms.
Work already performed
Discovery, design, development, content, consultation and reserved delivery time already completed are not refundable.
Third-party purchases
Domains, hosting, licences, app-store fees, APIs and external subscriptions are governed by their providers and are generally non-refundable.
Client delay
Delays in content, access, feedback or approvals do not automatically create refund eligibility.
Scope changes
Changes outside the agreed scope are estimated separately and do not invalidate completed work.
Resolution process
Raise concerns promptly so RabbitQR can investigate, correct eligible issues and document an appropriate resolution.
Our approach
A clear journey from question to outcome.
Submit request
Email the project reference, payment details and reason for the request.
Review records
We assess scope, completed milestones, committed costs and communications.
Confirm outcome
RabbitQR provides a written decision and any applicable calculation.
Process approved amount
Eligible refunds are returned through an appropriate payment method within the communicated timeframe.
Questions answered
Useful answers, without the jargon.
Need a specific answer? Contact our team directly.
Are advance payments refundable?
It depends on whether work, discovery, scheduling commitments or third-party purchases have begun. The accepted proposal governs the final calculation.
What if a delivered feature has a defect?
Report it with reproducible details. Eligible defects within the agreed scope are normally handled through correction before a refund is considered.
How do I request a review?
Email info@rabbitqr.com with your name, project, invoice or transaction reference, date and clear reason.
Need help with a billing concern?
Contact RabbitQR with your project and payment reference for a documented review.